It’s our job to link channel of communication together.
For instance, a phone number that provides information can take an enquiry/order or donation through IVR but can divert to a live call operator as required.
Our call centre is designed to deal with those smaller projects that might often get left to the bottom of your pile. We handle your enquiries, take orders, process cash, cheque and card payments, handle stock control, and off course despatch the goods or information needed as well as:
- Online Data Capture
- Email / Web Marketing
- Live Operator or pre-recorded
- Automated voice response available for handling and script to suit your tone up to 500 lines
- Cheque / Credit Card clearing
- Online validation
- Response Monitoring