The majority of our job is to give you complete piece of mind. We will keep you up to date with each stage of progress relating to your project and each stage in production. We will offer you any proofs needed. Our customers know every aspect of your work carried out by Mailrooms Online is confidential and our schedule allows you more time to concentrate on other your on going marketing campaigns.
Over 90% of first time clients trust Mailrooms Online with a second job and over 80% become regular users of our services. In over 4 years we haven’t lost a client due to poor performance. These figures alone tell you that Mailrooms Online is the correct choice for you.
- Our aim is to exceed your expectations and to totally delight you with the quality of the service you receive.
- We will agree a budget, time and sequence plan with you in advance.
- The progress of your campaign will be carefully monitored and any changes to costs and/or timescales will be confirmed in writing.
- We guarantee that your mailing will have undergone a minimum of 15 checks before it is dispatched.
- We will review campaigns before completion to ensure quality and value for money of your project.
- You will be contacted regularly and we will actively seek out new ideas for you and your business.
- Our communication will be free from jargon at all times.
- You will always be able to get through to us by telephone. We will never be engaged.
- We guarantee to respond to your request for a quotation within 8 working hours.
- Your enquiries will be treated courteously and confidentially by every member of the team.
- You will be assigned an Account Manager and will have direct access to them at all times. In their absence we will always seek to answer your query rather than just take a message.
- Your feedback is important. We will send you a questionnaire after your first job and periodically throughout the year to ensure that we are serving you well.
You will be assigned a dedicated Account Manager who will take a hands-on approach and will fully understand what is required, interact with you to encourage new ideas and ways to test campaigns. They will check your campaign at each stage and sign off the final production assembly. You will soon realise we can save you time and money due to our attention to detail.
We want to ensure you come back to Mailrooms Online, after all you are important to us. We will ensure you get the results you need from us.
Mailrooms Online have systems in place to track and control your work at each stage. In this industry prone to instability & errors, Mailrooms Online is proud of its long term relationships with its clients. You will soon find that you benefit from growing knowledge about your work which enable us to make a greater contribution to your organisation year after year. You’ll have the benefit of a facility that is big enough to have the resources and small enough to ensure that you will always be important to us. Through pro-active interaction with our clients we seek to improve and enhance their Direct Marketing activities. This is achieved through the effective delivery of our services using testing, creativity and value-added data processing. As required we deliver end-to end production processes, from data base creation and maintenance, mailing production through to response receipt and fulfillment.
Simply, we pledge to do absolutely everything possible to get the job done when that happens. The way we overcome your challenges is what differentiates us from our competitors.